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Antec Quality 5 Year Limited Warranty
Antec, Inc. warrants its new products to be free from defects resulting
from faulty manufacture or faulty components under the following
terms and conditions:
I. Warranty Length
Antec products specifically receiving the AQ5 warranty, currently
all TruePower Trio and Neo HE power supplies sold as new, are warranted
for five (5) years from the date of purchase for parts and labor.
Replacement products will be warranted for the remainder of the
warranty period or thirty days, whichever is longer. Products sold
as "B" stock or Refurbished stock have their own limited
warranty; please click the link above for details.
II. Who Is Protected
This warranty is enforceable only by the original consumer purchaser.
Proof of purchase is required for warranty service.
III. What Is And Is Not Covered
Note that our warranty is not an unconditional guarantee for the
entire length of the warranty. Antec products are made under our
exacting manufacturing standards. But, like any other product, they
are not indestructible. Therefore, our warranty does not cover product
damage that may result from abuse or mishandling of the products,
nor does it cover incidental or consequential damage.
The following are not covered by the warranty:
1. Any product which has been modified without permission from Antec,
or on which the serial number or warranty sticker has been defaced,
modified, or removed.
2. Normal wear and tear.
3. Damage, deterioration or malfunction resulting from:
- Accident, abuse, misuse, neglect, fire, water, lightning, or
other acts of nature, unauthorized product modification or failure
to follow instructions included with the product
- Repair or attempted repair by anyone not authorized by Antec,
Inc.
- Shipping or transport damage (claims must be made with the carrier)
- Any other cause which does not relate to a product defect.
4. Cartons, cases, batteries, cabinets, tapes, accessories or other consumables
used with this product.
5. Antec, Inc. does not warrant that this product will meet your requirements.
It is your responsibility to determine the suitability of this product
for your purpose.
6. Removal or installation charges.
7. Shipping charges.
8. Any incidental charges.
IV. Exclusion Of Damages
Antec's sole obligation and liability under this warranty is limited
to the repair or replacement of a defective product at our option.
Antec shall not, in any event, be liable for any incidental or consequential
damage, including but not limited to damages resulting from interruption
of service and loss of business, or for liability in tort relating
to this product or resulting from its use or possession.
V. Limitations Of Implied Warranties
There are no other warranties, expressed or implied, including but
not limited to those of merchantability or fitness for a particular
purpose. The duration of implied warranties is limited to the warranty
length specified in Paragraph I.
VI. Local Law And Your Warranty
This warranty gives you specific legal rights. You may also have
other rights granted under local law. These rights may vary.
VII. To Obtain Technical Support.
Please see your product owner’s manual or visit the Online
Support section at www.antec.com
for details and contact information.
VIII. For Warranty Service.
In the event that warranty repair or replacement is required, Antec
will request and you must provide proof of purchase (store receipt
or invoice) in order to receive warranty service.
Outside North America and Europe: If your product needs to be
returned within the warranty period, please do so through the retailer
or distributor from whom you purchased the product.
In North America: Within the first 60 days after purchase,
please return your product (or for power supplies installed within
our enclosures, just the failed power supply) to your dealer or
reseller for a replacement. If the product is still within warranty
and you can no longer return it to your dealer, please contact Antec
Customer Support (see above) for assistance and instructions. Antec
will not accept returns without prior approval and an RMA number.
In Europe: Within the first year after purchase, please
return your product (or for power supplies installed within our
enclosures, just the failed power supply) to your dealer or reseller
for a replacement. If the product is still within warranty and you
can no longer return it to your dealer, please contact Antec Customer
Support (see above) for assistance and instructions. Antec
will not accept returns without prior approval and an RMA number.
When returning product, please be sure to enclose a clear description
of the problem and your proof of purchase with the defective product
and return it as instructed by Antec. Be sure to package the product
securely (preferably in its original packaging) and ship it postpaid.
Your dealer or Antec will not be responsible for damage due to shipping.
During the warranty period, your product will be repaired or replaced
without charge, excluding shipping and handling.
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