| Return
Policy
Should a product become defective during the
warranty
period, please fax the Antec RMA Department
and request a return merchandise authorization
number.
Please include the following
information in the fax:
A. Company Name, Telephone Number, and Contact
Name.
B. Original Antec Invoice Number, or other
Proof of Purchase.
C. Item Name, Serial Number and the problem.
Fax the information to (510)770-1288,
Attn: RMA. Once we receive the fax, our RMA
Dept. will process the authorization and call
with or fax you your Authorization Number.
WALK IN customers please
note that you MUST have an RMA number prior
to arriving at Antec.
When you are ready to ship or deliver the
product back to Antec, the following is the
procedure you need to follow:
- Clearly mark the
RMA Number on the shipping box. Shipments
missing a legible and correct RMA number
marked outside the package will be refused
and Antec will not be responsible for them.
- Ship
ONLY the product(s) for which the RMA number
was issued. Antec will not be responsible
in any way for unauthorized returned product,
especially but not limited to non-Antec
product.
- Include
in the package a proof of purchase, such
as a copy of the original invoice or sales
order with the appropriate line item marked.
-
Please attach a written description of the
problem of each piece of merchandise.
- Make
sure that the merchandise is securely packaged
in packing of at least equivalent quality
to the original packing. Remember that you
are responsible for the product until we
receive it. Antec will not be responsible
for and does not warrant against damage
of any sort incurred prior to our receipt
of the product. In our experience, common
carriers will also not be held responsible
for shipping damage in cases where packing
was insufficient.
- Products
are to be shipped Freight Prepaid to Antec
within seven (7) days of issuance of RMA
Number. Antec reserves the right to cancel
without notice any RMA number for which
the product has not been received within
21 days of Authorization issuance, and per
our policy shipments without a current and
proper RMA number will be refused.
Our
Mailing Address:
Antec, Inc. 47900 Fremont Blvd, Fremont
CA 94538
Fax: 510-770-1288
Phone: 510-770-1200 x330
* Downloadable
RMA Request Form.
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