RMA

Antec proudly stands behind its products with a 3-year limited product warranty (AQ3), a 5-year limited product warranty for its premier power supplies (AQ5), and Best-of-Class customer service and technical support.

To Contact Us For Customer Technical Support

For help installing or troubleshooting a product, or if you have a pre-sales or post-sales product inquiry, please register your problem or question online through our Global Online Support system.

In North America: In addition to registering through our Online Support system, you may call our Technical Support Voice Message System at 1-800-22ANTEC (1-800-222-6832) from the USA or Canada. Technicians are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time. The customer service line is open 24 hours a day, every day, and messages left after office hours will be returned as soon as possible.

In Europe: please email europe.techsupport@antec.com for help installing or troubleshooting a product.

For Warranty Service or to return a product

In the event that warranty repair or replacement is required, or for other returns, Antec will request proof of purchase (store receipt or invoice). Please note that you must provide that in order to receive warranty service.

Outside North America or Europe: If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.

In North America or Europe: Within the first 60 days after purchase, please return your product to the dealer from whom you purchased it for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact Antec Technical Support. Antec will not accept returns without prior approval and an RMA number.

Please review our RMA Policy & Procedures and AQ3 Warranty before filling out our Downloadable RMA Request Form.

When returning product, please be sure to enclose a clear description of the problem and return it as instructed by Antec. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Antec will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.

To check the status of an RMA:
To check the status of an RMA in North America, please contact the RMA department at 1-510-770-2130. If you need to fax the RMA department, the fax number is (510) 661-2083. You may also email to RMA@antec.com.

To check the status of an RMA in Europe, please email to europe.rma@antec.com.