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Store Policies
Antec is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an E-mail to response@antec.com with "unsubscribe" as the subject line.
Antec does not sell, trade or rent your personal information to others.
Orders may take one to three business days to process before they ship out, plus seven to ten business days for Standard shipping orders to be received. Any order placed after 11:00am PST will not begin processing until at least the next business day. Orders ship Monday thru Friday excluding holidays. Antec does not use the USPS for shipping and does not offer Saturday delivery for orders. Antec will email you once your order has shipped out. Contacting Antec for order status less than three days after order placement can only serve to delay your order.Please be sure the billing address you give matches what your credit card company has on file. If what you give us does not match, this will cause a delay in processing your order.
Orders over $20.00 are shipped signature required. If you do not want your order shipped this way, first be sure to click on the check box "This will be shipped to a different address" and fill out the form that appears. Please type "No Signature Required" in the message field under the Shipping Information screen.
Antec's warranty is enforceable only by the original consumer purchaser. Proof of purchase is required for warranty service.
Antec B stock items are fully functional and often look new, but may have minor blemishes. They may or may not ship in retail box. All B Stock comes with a limited 90 day warranty only. Antec accepts no responsibility for and does not warrant the condition of the finish of B stock items.
For Will Call orders, we will contact you once your order is ready to be picked up at 47900 Fremont Blvd. Fremont, CA. Pick up hours are Monday thru Friday from 10:00am - 12:00pm & 1:00pm - 5:00pm except for company holidays. Once you have been notified your order can be picked up at shipping/receiving located at the back of the building.
For orders shipping to US Military bases or other out-of-the-way locations like the Canadian North, the shipping charges calculated in our cart may not reflect the actual shipping charges. Antec will contact you with the details of any variance before shipping, and will require your agreement to the altered shipping charges. We apologize for any delay and inconvenience this may cause.
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