Please contact us for Technical Support, Warranty Service, or for Return Merchandise Authorization
Antec proudly stands behind its products with a 3 year limited product warranty (AQ3) and Best-of-Class customer service and technical support.
For help installing or troubleshooting a product where the manual and FAQs were insufficient, or if you have a pre-sales or post-sales product inquiry not covered by our website’s product information, please register your problem or question online through our Global Online Support system.
In USA or Canada: In addition to registering through our Online Support system, you may call our Customer Support Voice Message System at 1-800-22ANTEC (1-800-222-6832). Technicians are available Monday through Friday, 9:00am to 4:30pm Pacific Standard Time. The customer service line is open 24 hours a day, every day, and messages left after office hours will be returned as soon as possible.
In the event that warranty repair or replacement is required, or for other returns, please contact Customer Support through the Global Online Support system for troubleshooting help and instructions. Antec may require that you provide a copy of your proof of purchase (store receipt or invoice) in order to receive warranty service.
In North America: Within the first 60 days after purchase, please return your product to the dealer from whom you purchased it for a replacement.
In Europe: Within the first year after purchase, please return your product to the dealer from whom you purchased it for a replacement.
if your Antec product is within warranty and you can no longer return it to your US, Canadian or European dealer, please contact Antec Customer Support through the Global Online Support system. Antec will not accept returns without prior approval and an RMA number, or returns that do not conform to our RMA Policies and Warranty requirements. Please review our RMA Policy & Procedures and AQ3 Warranty.
When returning product to Antec, please mark your RMA number (which is different from your Customer Care Ticket number) on three sides of the box, then return it as instructed by Antec. Antec will not be responsible for product returns that do not conform to our policies and instructions or which lack an approved RMA number. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Antec will not be responsible for damage due to shipping. During the warranty period, your warranted product will be repaired or replaced without charge, including return shipping and handling.
Outside North America or Europe: If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.
To check the status of an RMA in North America, please log in to the Global Online Support system and check your information or send a query. To do so you will need the URL and Customer Care ticket number included in the emails received through this system.
To check the status of an RMA in Europe, please email to firstname.lastname@example.org.